Frequently Asked Questions
Everything you need to know about your favorite hair tools and accessories.
How do I choose the right brush for my hair type?
Selecting the perfect brush depends on your hair texture and styling goals. For detangling thick or curly hair, we recommend our D3 or D4 Original Styler. For fine hair, a soft-bristle paddle brush is ideal. Check our 'Brush Guide' on each product page for specific recommendations.
How should I clean and maintain my Denman brush?
To keep your brush in top condition, remove loose hair regularly. Wash it in warm, soapy water, rinse thoroughly, and leave it to dry naturally away from direct heat or sunlight. For brushes with removable pads, you can slide the pad out for a deeper clean.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Due to hygiene reasons, we cannot accept returns on brushes that have been used. Please contact our support team to initiate a return request.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout. Please note that international orders may be subject to local customs duties and taxes.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your shipment's progress.
Are Denman products cruelty-free?
We are committed to ethical manufacturing. Many of our brushes are vegan-friendly and we do not test any of our products on animals. Look for the specific 'Vegan Friendly' badge on our product descriptions.